Returns & Exchanges
At PrepSOS, your satisfaction with your emergency preparedness gear is our top priority. If you are not completely satisfied with your purchase, you may return eligible items in their original condition within 30 days of delivery.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a return authorization.
- 2.Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
- 3.Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
- 4.Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.